warga Platform Privacy Notice

This page describes what data we collect when you use warga and how we keep that data protected. We at warga are committed to safeguarding your personal information. We collect only the data necessary to operate our platform, verify your identity, process your payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and provide customer support.

Our warga privacy practices comply with Indonesian financial regulations and international data protection standards. We use encryption, secure servers, and restricted access controls to prevent unauthorized disclosure. We do not sell your personal data to third parties for marketing purposes. Your data is used only for account management, payment processing, compliance verification, and fraud prevention.

If you have questions about how we handle your information on warga, or if you wish to exercise your rights regarding your data, contact our support team through the in-app help menu or email. This notice may be updated from time to time; continued use of warga constitutes acceptance of any updates.

What data we collect on warga

When you create a warga account, we collect your email address, mobile phone number, and a password of your choice. During account registration, we ask for your full name, date of birth, and a valid government ID number. This information is required to comply with Indonesian anti-money-laundering and know-your-customer (KYC) regulations.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts at mobile banking, local payment, online payment, or e-wallet, we record the payment method, transaction amount, date, and time. We do not store your e-wallet passwords, PIN codes, or full bank account numbers; payment processors handle those credentials. Our warga system stores only a reference ID for your payment method.

During gameplay on warga, we log your bets, game outcomes, deposits, and withdrawals. We record your account login times, device type (Android, iOS, or desktop browser), IP address, and browser type. This information helps us prevent fraud, detect suspicious account activity, and comply with regulatory audits.

We also collect information you provide voluntarily—messages sent to our customer support team, appeals or complaints you submit, feedback about warga, or personal notes in your account preferences. This data helps us improve our platform and respond to your requests.

We do not collect data unnecessarily

Our warga data collection is limited to what is required for account operations, payment processing, and regulatory compliance. We do not track your location (unless you allow it), browsing history outside warga, or personal interests unrelated to your gaming activity.

How we use your data on warga

We at warga use your personal data for the following purposes: to create and maintain your account; to process deposits and withdrawals through your chosen payment method; to verify your identity in compliance with financial regulations; to prevent fraud and money laundering; and to detect and investigate suspicious or prohibited activity on our platform.

We use your email and phone number to send you account notifications—login alerts, payment confirmations, withdrawal status updates, and promotional offers (if you have opted in). We use your data to respond to customer support inquiries, resolve disputes, and improve warga based on user feedback and platform analytics.

We may share your data with third-party payment processors—the operators of mobile banking, local payment, online payment, e-wallet, mobile banking, and your bank—only to the extent necessary to process your transactions. These partners are bound by confidentiality agreements and must use your data solely for payment processing.

We may disclose your data if required by law, court order, or government authority in your jurisdiction or where warga operates. We comply with requests from Indonesian financial regulators, anti-money-laundering authorities, and law enforcement. We do not disclose your data for marketing purposes or to unrelated third parties.

How we protect your data on warga

Our warga platform uses SSL/TLS encryption for all data transmission between your device and our servers. Your login credentials are hashed and salted; we never store your password in plain text. Your bank account numbers, e-wallet IDs, and financial transaction details are stored in encrypted form on isolated, access-restricted systems.

Our warga servers are located in secure data centres with physical security, firewalls, and intrusion-detection systems. Our staff access your data only when necessary to fulfill their role—customer support agents for resolving your issue, compliance officers for KYC verification, technical staff for system maintenance. All staff are bound by confidentiality agreements.

We undertake regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a data breach affecting warga users, we notify affected individuals and relevant authorities as required by Indonesian law. No security system is completely immune to attack, but we maintain reasonable industry standards to minimize risk.

  • 1
    Encrypted transmissionSSL/TLS protection

    All data moving between your device and warga servers is encrypted. Eavesdropping or interception is technically infeasible.

  • 2
    Restricted accessRole-based permissions

    Only staff with a legitimate business need can access your data. Customer support agents cannot view your password or full payment details.

  • 3
    Backup and recoveryDisaster resilience

    We maintain encrypted backups of warga data at geographically separate locations to prevent data loss from hardware failure or natural disaster.

  • 4
    Audit loggingActivity tracking

    We log all access to sensitive data on warga. Unauthorized or suspicious access attempts trigger alerts.

Data retention and deletion on warga

We at warga retain your personal data for as long as your account remains active. After you close your warga account, we retain your data for seven years to comply with Indonesian financial reporting and tax audit requirements. This retention period may be extended if we are involved in a dispute with you or if you have an outstanding balance or unresolved complaint.

After the retention period expires, we securely delete your personal data from our active systems. Deleted data cannot be recovered or restored. Some data may remain in encrypted archival backups, but such data is not accessible for operational purposes and is deleted when backups are retired.

You may request deletion of your data before the standard retention period by contacting our support team. We honor deletion requests where legally permitted, but we may retain a minimal record (such as your email address only) to ensure you do not re-register as a new user in violation of our single-account policy. Data required for pending disputes, regulatory investigations, or tax compliance is retained until those matters conclude.

Your rights regarding your data on warga

You have the right to request access to all personal data we hold about you on warga. Submit a request through our support team, and we provide a copy of your data within a reasonable timeframe. You also have the right to correct inaccurate information—if your name or phone number is wrong, contact us to update it.

You have the right to request that we delete your data, subject to legal and regulatory constraints outlined above. You may object to specific uses of your data, such as receiving promotional emails, by adjusting your account preferences or contacting support.

If you believe we have violated your privacy rights or handled your data improperly, you may file a complaint with Indonesian data protection authorities or pursue legal remedies. You may also contact our support team to attempt resolution before formal complaints.

warga privacy rights summary

  • We collect only data necessary for account operation, payment processing, and regulatory compliance
  • We use your data for account management, fraud prevention, customer support, and platform improvement
  • We encrypt sensitive data and restrict access to authorized staff only
  • We do not sell your data to third parties for marketing
  • We retain data for seven years after account closure to meet financial regulations
  • You may request access, correction, or deletion of your data
  • You may opt out of promotional communications anytime

Cookies and tracking on warga

Our warga platform uses cookies—small text files stored on your device—to remember your login session and remember your account preferences. These session cookies are essential for warga to function; without them, you would need to re-enter your login credentials on every page. Session cookies expire when you close your browser or log out.

We may use analytics cookies to understand how users interact with warga—which pages are most visited, how long users spend on each section, which games are popular. These cookies do not identify you personally; they track aggregate usage patterns to help us optimize warga's performance and user experience.

If you disable cookies in your browser settings, some features of warga may not function properly. You can delete cookies from your device anytime through your browser settings. Our warga platform respects "do not track" signals from your browser, though we cannot guarantee all third-party partners honor this signal.

Third-party processors and international data transfers on warga

We at warga work with third-party payment processors, cloud infrastructure providers, and customer support platforms to operate our service. These partners may process your personal data on our behalf and are bound by data protection agreements. We vet our partners to ensure they maintain security standards comparable to our own.

Our warga servers may be located outside your country of residence. Data transferred to servers in other jurisdictions is protected by encryption and access controls. We comply with Indonesian data protection law regarding international transfers; if your data is transferred outside Indonesia, we ensure appropriate safeguards are in place.

We do not permit our third-party processors to use your data for their own business purposes. They may use your data only to fulfill services for warga—processing payments, hosting our platform, or providing customer support. Their use is governed by contracts that enforce confidentiality and restrict secondary uses.

Contacting warga about privacy

If you have privacy questions or wish to exercise your data rights on warga, reach out to our support team through the in-app help menu or email. Provide as much detail as possible—your account email, the nature of your request, and any specific data you are concerned about. We aim to respond to privacy inquiries within a reasonable timeframe.

For users in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported regions, our warga support team is available to assist with privacy concerns. We respect your right to privacy and are committed to transparent communication about how your data is handled on our platform. If you believe we have not adequately addressed your privacy concern, you may escalate your complaint to Indonesian data protection authorities or pursue legal remedies under applicable law.

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