warga Platform Account Terms

We at warga set out these terms to govern your use of our platform, which offers live-dealer casino games, sports betting, slots, and lottery draws. When you create a warga account, you agree to these terms. Our services are available only in jurisdictions where online gaming is permitted by local law. You are responsible for verifying that your access to and use of warga comply with your own region's regulations.

These terms cover account creation, deposit and withdrawal procedures, bonus and promotion rules, prohibited conduct, and dispute resolution. They also explain how warga handles your personal data, how we protect your account security, and what happens if you breach our policies. We update these terms from time to time; continued use of warga after any update means you accept the new terms.

Please read this document carefully before opening an account. If you do not agree with any part of these terms, do not create a warga account. If you have questions about any clause, contact our support team through the in-app help menu or email.

Account creation and eligibility on warga

When you open a warga account, we require a valid email address, a mobile phone number, and a secure password. You must be the person providing these details; we do not permit shared, proxy, or borrowed accounts. If we discover that an account belongs to a minor, or that you have misrepresented your identity, we suspend the account and may forfeit your balance.

We undertake identity verification before your first withdrawal. This process complies with Indonesian financial regulations and helps prevent fraud and money laundering. During verification, we ask for your full name, date of birth, and ID number. Verification typically completes within hours of submission. If you cannot complete verification, we cannot process your withdrawal request.

You may maintain only one warga account per person. If we identify duplicate accounts, we close all but one and may forfeit balances associated with duplicates. This policy protects all our users from account manipulation and ensures fair play across our platform.

Deposits, withdrawals, and payment terms on warga

We at warga accept deposits through eight payment channels: six e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and four bank virtual-account options (mobile banking, local payment, online payment, e-wallet). Each deposit method carries its own minimum and maximum limits, which we display on your warga deposit screen.

E-wallet deposits to mobile banking, local payment, online payment, e-wallet, or mobile banking typically process instantly once you approve the transaction in your wallet app. local payment deposits clear within minutes as you scan our QR code from your bank or e-wallet. Bank virtual-account deposits to online payment, e-wallet, mobile banking, or local payment settle within one to two business hours during weekdays, or up to two business days if initiated on weekends or public holidays including Idul Fitri, Idul Adha, Imlek, and Nyepi.

Withdrawal timelines depend on your chosen payment method

We process withdrawal requests to e-wallets within one to three business hours. Bank account withdrawals are subject to your bank's settlement window and may take one to two business days. We do not guarantee subject to verification or "within minutes" processing.

Withdrawals from your warga account must be to a verified payment method. This typically means the same method you used for your initial deposit, or an alternative method you have registered and verified. We retain this requirement to prevent fraud and comply with financial regulations.

We do not charge fees on deposits to warga. Your payment provider (your bank, e-wallet operator, or online payment participant) may deduct transaction fees according to their own policies; these fees are not controlled by warga. Withdrawal fees, if any, are disclosed at the time you initiate your withdrawal request on warga.

Your account funds and balance on warga

All funds in your warga account belong to you. Your balance represents the total of all deposits, bonuses, winnings, and losses recorded under your account. Your balance is displayed in real time on warga and updates immediately after each transaction—bet, win, or withdrawal.

Your warga balance is not a loan or credit arrangement. You own the funds outright and may withdraw them at any time, subject to verification and our payment processing timelines. However, if you have active bets pending draw results, warga may temporarily prevent withdrawals until those draws complete and results are recorded to your account.

If your warga account is suspended due to breach of these terms or suspected fraudulent activity, we freeze your balance. We will notify you of the suspension and the reason. You may appeal the suspension through our support team, providing additional information or documentation if relevant. Depending on the outcome of our investigation, we may unfreeze your balance and reinstate your account, or we may permanently close your account and process a withdrawal of your remaining balance to your registered payment method.

Bonuses and promotional offers on warga

We at warga may offer welcome bonuses, deposit-match offers, or other promotional bonuses from time to time. Any bonus we credit to your account is subject to specific terms, which we communicate when the bonus is offered. Bonus terms typically include a minimum wagering requirement—a calculation of how many times you must play through the bonus amount before you can withdraw it.

Bonuses on warga are not guarantees of return. They are promotional credits intended to encourage play across our platform. Bonuses may expire if not used within a specified timeframe. If your account balance drops to zero before you meet the bonus wagering requirement, your remaining bonus is forfeited.

We reserve the right to modify, suspend, or cancel any promotion at any time. If you engage in what we determine to be bonus abuse—for example, claiming a bonus and immediately withdrawing funds without playing, or using multiple accounts to claim the same bonus—we may cancel the bonus, forfeit associated funds, and close your account.

Prohibited conduct on warga

We prohibit the following on warga: using another person's account or payment method; attempting to hack, manipulate, or test warga's security systems; colluding with other players to exploit bugs or loopholes; using software or tools to automate betting; and claiming that you are located in a jurisdiction where warga services are prohibited by law.

We also prohibit creating multiple accounts to circumvent limits, claim multiple bonuses, or conceal your identity. We use automated and manual monitoring to detect such conduct. If we discover prohibited activity, we close the involved accounts, forfeit associated balances, and may report the conduct to relevant authorities.

Accounts used for money laundering, financing terrorism, or other illegal purposes are subject to immediate closure and permanent ban from warga. We comply with international sanctions and financial regulations. If we have reasonable grounds to believe your account is being used for illegal purposes, we cooperate with law enforcement and financial regulators.

Disputes and liability under warga terms

If you dispute a transaction, game outcome, or bonus calculation on warga, you must contact our support team within thirty days of the event. Provide as much detail as possible—the date, time, game or transaction type, and what you believe is incorrect. We investigate disputes and respond with our findings. Our warga records—bet logs, draw results, transaction histories—form the basis of our investigation.

Our decisions on game outcomes are final. All games on warga use certified random-number generators; outcomes are independent and unpredictable. We do not reverse game outcomes or credit lost bets unless we discover a technical error on our platform.

We limit our liability for indirect or consequential damages—lost profits, lost data, business interruption—arising from your use of warga. Our maximum liability to you for any single claim is the total amount you have deposited into your warga account in the twelve months preceding the claim. Some jurisdictions do not allow liability limitations, so this clause may not apply to you depending on your location.

  • 1
    Jurisdiction complianceYour responsibility

    You are responsible for verifying that accessing and using warga complies with your own jurisdiction's law. We operate only where local law permits.

  • 2
    Account verificationBefore withdrawal

    We require identity verification before your first withdrawal. This complies with financial regulations and prevents fraud.

  • 3
    Single account policyOne per person

    You may maintain only one warga account. Duplicate accounts are closed and balances may be forfeited.

  • 4
    Game outcomes finalNo reversal unless error

    Game results are independent and final. We do not reverse outcomes or credit lost bets unless we discover a platform error.

Data, privacy, and account security on warga

Your personal data on warga—name, email, phone, ID number, and payment details—is protected by SSL encryption and secure server infrastructure. We do not sell your data to third parties. Your data is used only for account verification, payment processing, customer support, and compliance with financial regulations.

For a full explanation of how we collect, store, and use your personal data, please consult our privacy policyThat document details your rights to request data access, correction, or deletion, and explains our data retention periods.

You are responsible for maintaining the confidentiality of your warga login credentials. If you believe your account has been compromised, change your password immediately and contact our support team. We are not liable for unauthorized access to your account if your password has been compromised through your own negligence.

Key account terms summary

  • One account per person; duplicate accounts are closed
  • Identity verification required before your first withdrawal
  • Deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking, local payment, online payment, e-wallet
  • Withdrawal timelines depend on your payment method; e-wallets typically clear within hours, bank accounts within one to two business days
  • Bonuses carry wagering requirements; unused bonuses expire
  • Prohibited conduct—hacking, multi-accounting, automation—results in account closure
  • Game outcomes are final; disputes must be raised within thirty days

Amendment and account termination on warga

We reserve the right to amend these terms at any time. We notify users of material changes through the warga app and website. Your continued use of warga after an amendment constitutes acceptance of the new terms. If you do not agree with amended terms, you must close your account.

You may close your warga account at any time by submitting a request through the in-app help menu or email. We process account closures within a reasonable timeframe, typically within a few business days. Upon closure, we send any remaining balance to your registered payment method, less any outstanding bets or disputed charges.

We may close or suspend your warga account if: you breach these terms; your account shows signs of fraud or money laundering; you engage in prohibited conduct; your account has been inactive for an extended period; or for any other reason we deem appropriate in our discretion. Suspension means you cannot access your account but retain your balance; closure means your account is permanently deleted and you forfeit any stored data or history.

These terms are governed by the law of the jurisdiction in which warga operates. Any disputes arising from these terms or your use of warga are resolved through negotiation with our support team, followed by mediation if necessary. Legal action is a last resort and subject to the liability limitations outlined in these terms.

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